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Customer Service & FAQs IDEX

IDEX GLOBAL SERVICES / Customer Service & FAQs IDEX

Find your answer fast – from questions customers like you ask us every day.

Below are our most frequently asked questions.

What unique services does IDEX provide compared to competitors?
As an client, you will have one Structured Cabling Solution that centralizes your IT needs, and one dedicated Project Manager that you can easily contact and who will quickly respond – that’s right, one location for everything you need to manage your needs with our Structured  Cabling Solutions.
Is my information secure?
IDEX utilizes the most advanced security protocols available – 128-bit secure socket layer (SSL) security. We treat your confidential data with the highest respect. We don’t like people selling our information; we won’t sell yours.
How often should I review our Structured Cabling needs?
It is recommended that your IT department reviews growth plans and technology changes on annual basis.
What is the difference between Cat 6 and Cat 6A cable?
Cat 6A is an improvement over Cat6, by doubling the data transmission bandwidth from 250MHz to 500Mhz. Also increase the reliability in transmission speed and decrease the crosstalk interference of the cable over greater length.
My office is moving – now what?
Contact your regional IDEX office.
What is the difference between a union cabling company and a non-union cabling company?
Union members earn better wages and benefits than workers who aren’t union members. On average, union workers’ wages are 27 percent higher than their nonunion counterparts.

Unionized workers are 60 percent more likely to have employer-provided pensions.

More than 79 percent of union workers have jobs that provide health insurance benefits, but less than half of nonunion workers do. Unions help employers create a more stable, productive workforce—where workers have a say in improving their jobs.

Unions help bring workers out of poverty and into the middle class. In fact, in states where workers don’t have union rights, workers’ incomes are lower.

Union techs have extensive training in Structured Cabling installations.  There is no training requirements for Non-Union shops.

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Our stellar Customer Service and Technical Support save you time with fast, personalized answers.

Gone is the frustration and wasted time when you are sent in the wrong direction and have to start all over again. The value of a human being on the phone when you call Customer Service instead of voice prompts is priceless—precisely what keeps IDEX clients loyal and satisfied. Add to this your dedicated project manager, who offers innovative solutions supported by business services and more than 20 years of industry expertise. All of this accompanies premier products at affordable, competitive pricing.

Or call us at
1-833-IDEX-456

8 a.m. – 5:30 p.m. PT

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Contact Us

San Francisco, California
Phone: 415.249.3400
Fax: 415.395.4176
Email: info@idexgs.com

Houston, Texas
Phone: 214.234.1911
Email: houston@idexgs.com
San Rafael, California
Phone: 415.482.4242
Fax: 415.482.4240
Email: sanrafael@idexgs.com

Dallas, Texas
Phone: 214.234.1911
Email: dallas@idexgs.com
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